Client and Professional Testimonials

I knew when I first called you that you just got me. I've had over 12 social workers, and none of them have really listened or understood me, but you do!

Mr Ashraf, Client

★★★★★

Jaimie is 10 out of 10, she's just brilliant

★★★★★

Mrs Scott, Client's Daughter

Gary is extremely knowledgeable and experienced in his field and was very supportive in assisting my father and myself

Mrs Mohammad, Client's Daughter

★★★★★

Gary was an exceptional social worker who cares a great deal about the welfare and people in his care. He will find a reasonable solution to any concerns or difficulties that may arise to support the people in his care. Helping us with a mental capacity assessment for my father with a deputyship order. Gary was easy to talk with and worded his assessments in a way that is easily understandable. Nothing was too much trouble and went over and beyond the duty he was hired to perform. Easily reachable and quick turnaround on assessments, linking in with a solicitor that can support us for legal matters. Thank you for your caring support for my family.

★★★★★

Ms O'Sullivan, Client's Daughter

Nova Care performed a capacity assessment and professional report for a sensitive LPA application case. This is the second time Gary has worked with my family, and I have nothing but respect for his advice, transparency of fees and professional reports. If you require his professional assistance, please do not hesitate to use him.

Mr Hatfield, Client's son

I have been sitting on tribunals for almost 30 years, and your report has been the most client-centred and expertly written independent report I have had the pleasure to read. You know the client well and have captured his needs and wishes in an excellent report. Your involvement in such a short time has made such an impact on this case and has made a real difference to [the person] and I'm sure the family are extremely grateful for your services

★★★★★

Dr Chertsey, Medical Doctor (Consultant Psychiatrist)

★★★★★

Gary, you are a star as always, thank you for your report.

Mrs Smith, Solicitor/Director, Mental Health Team

★★★★★

Thank you so much I've finally found a social work professional who 'gets it' from my side. Why didn't I know about you years ago it would have saved a lot of tears and heartache.

★★★★★

Miss McGee, Senior Solicitor, Court of Protection Team

Jaimie was responsive, attentive and detailed in her report. Thank you.

Miss Adeyemi, Niece of Client

★★★★★

Thank you kindly for your hard work on this matter and your report, very helpful indeed

★★★★★

Mr Pantha, Lawyer for a Client

Responsive, built a good rapport, and just got on with it. The prices are a little high, but it was a report needed for court, so I know assessors are hard to find. Otherwise, it was a very good service, but I would like to pay a little less.

Mr Frank, Son of Client

★★★★★

Dear Nova. I just wanted to say a big thank you for the report on mum, it was excellent and it helped hugely. Thanks every so much.

★★★★★

Mr Owen, Nephew of Client

You are a lovely man thank you for coming to see me.

Miss Parker, Client (aged 103)

Your reports are always so personable and just lovely to see the person, thank you.

A Local Authority DOLS Team Manager

★★★★★

A highly exprienced expert in their field of social work and mental health

★★★★★

Mr David, Barrister

★★★★★

Your report is wonderful. On behalf of the client, thank you for your efforts. Your one-page summary is invaluable and saves me a lot of time discussing a 30-page report with my client.

Ms Fuller, Solicitor-Advocate, Care and Protection Team

★★★★★

The clinical team have been trying to assess P for years, and you've managed to get a whole hour with them. That is unprecedented! Thank you.

★★★★★

Mrs White, Lawyer (FCILEX), Mental Health Law

I must say, your evidence [in court] was fantastic and I am most grateful for your assistance in this complex case

Dr Mohammad, Barrister

★★★★★

Gary did excellent job dealing what could of been a difficult matter but made my relative feel at ease. Would highly recommend

★★★★★

Mr and Mrs Walls, Son and Daughter in Law of a Client

We were asked to provide feedback for Mr Spencer Humphrey for his practice as a special trained mental nurse. We as a family highly recommend Mr Spencer Humphrey, who is by far the most personable professional I have come across while looking after my parent's affairs over the last few months. My wife works in the health field, and she says that he is very caring and approachable. We were advised to contact him by our solicitor and he came to assess within a week of contact and we had the report the following day. The reason we did not give 5 stars is that he did take a week to come see us, and this was in our view a little long to wait to see someone but we know that it was his first slot. We would, however, in light of this, use him again if needed.

Prof. Larmoth, Son of Client

★★★★★

I have found you to be highly efficient and responsive when instructed, you work is without delay, which in or line of COP [Court of Protection] work is very helpful. I also find that you are very professional in your conduct.

★★★★★

Mr Baker, Senior Paralegal

Gary's report truly reflects his attention to detail and comprehensive recording, research and note-taking during the very long [assessment] day. I greatly appreciate his professional approach and input

Mr Mills, Son on Client

★★★★★

We are content with the report and feel confident that Mr Spencer-Humphrey seems very competent and reliable as a expert

Miss Abbott, Solicitor

From our point of view the structure is just right for us and gives us and the client a clear recommendation of the next steps. Your advice on further documentation required is also useful; thank you for your assistance

★★★★★

Miss Hort, Trainee Solicitor/Senior Case Worker

★★★★★

Gary was worth instructing, his assessment of my father was detailed and clear.

Mr Grant, Son of Client

★★★★★

One of the best consultants we have instructed

★★★★★

Ms Andrews, Legal Assistant

Mr Spencer-Humphrey is an expert in social care matters

Mr Bells, Ombudsmen

★★★★★

You made a month of dealing with social services easy to understand in just 20 minutes. I can't thank you enough for helping out with our mother

★★★★★

Ms Tots, Daughter of Client

Helped make a power of attorney in 3 days. A credit and very polite and flexible considering Covid

Mrs Nicholas, Client

★★★★★

It can be emotionally difficult when you find that a family member needs a mental capacity assessment. It is so much easier when you find the person you have rung provides clear professional advice, non bias information on the process and made the organisation of the assessment seamless. Gary was that professional, listened, answered questions and treated us with respect.

Google feedback

★★★★★

★★★★★

Google feedback

Gary performed a capacity assessment and professional report for a member of our family and assisted with the registration of an EPOA. He gave very clear advice and assistance at a time when collectively as a family we felt lost and were being pulled apart by stress. We have nothing but respect for his advice, transparency of fees and professional reports.
If you are requiring his professional assistance please do not hesitate to use him

Gary was recommended by our solicitor for a testamentary capacity report, for a new will after my husband’s stroke. We made a quick appointment with him, very easily over the telephone. He arrived on time and was friendly, personable and professional. Nothing was rushed and although it was an assessment, it didn’t come across as ‘clinical’ at all. It was more like a friendly conversation, whilst he made notes - all very relaxed. We felt it was very good value for money, considering the time and work involved. The report was extremely comprehensive and we feel it will be very useful, should it be needed. We would certainly recommend Gary to anyone needing his form of expertise. Money well spent.

Google feedback

★★★★★

★★★★★

Gary was an exceptional social worker who cares a great deal about the welfare and people in his care.
He will find a reasonable solution to any concerns or difficulties that may arise to support the people in his care. Helping us with a mental capacity assessment for my father with a deputyship order.
Gary was easy to talk with and worded his assessments in a way that is easily understandable.
Nothing was too much trouble and went over and beyond the duty he was hired to perform.
Easily reachable and quick turnaround on assessments, linking in with a solicitor that can support us for legal matters.
Thank you for your caring support for my family.

Google feedback

The whole process with this company was extremely reassuring and professional. Gary and his team responded to queries very quickly and fully and the capacity assessment for my sister was conducted promptly and in a very caring and respectful way. The report was also done to a very high standard.

Trust Pilot feedback

★★★★★

We made contact with Gary at a very difficult time in our family and I can honestly say Gary was the most helpful, kind and gentle person as he guided us through. We instructed him to carry out a capacity assessment and he supported us with making an application for an LPA. He was available, flexible and informative which really helped us to navigate such a minefield. He went over and above to ensure we were comfortable and understood the process. Furthermore, Gary was personable, a great communicator both in person and via email, and we felt completely comfortable asking any questions we had. I would definitely call upon his services again if needed. Gary is everything a good social worker should be and a credit to the profession 😊

★★★★★

Trust Pilot feedback