Our fees

About our fees

Most of our services are quoted based on specific instructions and individual circumstances, so the price we quote is the price you pay.

Why do you quote cases individually?

We offer every client the opportunity for a fixed fee for most of our work. We calculate this fee based on three variables: complexity, urgency, and the level of engagement required. This means that for non-complex, non-contentious rapid work, you will always pay less compared to complex or contentious work or urgent matters.

We not only believe this is fair, but it's a way we maintain our ethical pricing promise, meaning you don't pay a penny more than you need to.

Payment options

We accept bank transfer, cheque, credit and debit card payments. You can also make payment online - click here.

Cash payments are not advised, but we can take up to £500 in exceptional circumstances. For our recurring clients, we're happy to set up Standing Orders or Direct Debit with your agreement.

We offer clients the option to pay over four instalments over six weeks, which is 100% interest-free if payments are made on time. There are no hidden fees, and we pay a small fee to operate this service for you, which we're happy to provide. You'll need to agree to this arrangement with our payment partner, ClearPay, who will process your payment data on our behalf. You can read more about ClearPay here.

Do you charge VAT?
Yes, we charge VAT at the Standard Rate. Some services are VAT-exempt or may be charged at a reduced rate of 5% or zero rate for specific types of equipment.

Can you act at no cost?

We can sometimes act on your behalf at no cost under Public Funding (formerly known as Legal Aid). Our team will always ensure you're aware of your statutory rights to access health or care services, which may be free at the point of contact.

Contact us to discuss your situation, and we can help you understand your rights.

Our hourly rate guide

Our Director Consultant's hourly rate is 165 per hour.

Our Consultant's (Senior Associate) hourly rate is 135 per hour.

Our Associate's hourly rate is between 100 per hour.

Our Assistant's hourly rate is between 70 per hour.

Access our fee guide here >>>

We're happy to share our fee guide with you online. Just enter your name and email to receive direct access to our fee guide. By submitting this form, you consent to us processing your information in accordance with our terms and conditions.

Safeguarding Payment Disclaimer for Private Clients and Families

Due to the nature of our work, some services may require a third party to enter into a contract with us and arrange payment. Unless you have legal authority, such as an Enduring Power of Attorney (EPA), a Lasting Power of Attorney (LPA) or Court Appointed Deputyship for Property and Financial Affairs, payment should not come from the client being subject to a mental capacity assessment and should never come from a client's account where they a) cannot consent or b) has not given permission. You may wish to speak with us if you have a shared account, as you will need to understand that you are using your funds to pay us, not the clients. You may be able to justify this payment as a best interest decision under the Mental Capacity Act 2005, but we suggest you take independent legal advice before doing so.

We accept payment from third parties, such as solicitors acting on your behalf. Alternatively, we may agree for third parties (i.e solicitors) to hold our funds on account or invoice you, as we may be acting as an agent on their behalf in some cases. We also accept payment from a concerned party (e.g. a family member) and will provide a receipt for our services, which you may reimburse yourself later.

For lifetime gifting or testamentary capacity assessments, we generally do not accept direct instructions in the absence of a referral from a legal or regulated professional where the person who is instructing us may or will benefit from our intervention.

As part of our due diligence, we may verify with the Office of the Public Guardian (OPG) to confirm whether a Power of Attorney or Court-appointed Deputyship is registered and valid. We are authorised agents and have access to the OPG register as registered health and care professionals, and by engaging with our service, you consent to us making these checks.

If you have any questions, we are always happy to discuss them confidentially. Please call us on 0333 335 6547.

This disclaimer is in place to protect us as the professionals, you as the instructing party and most importantly, the client we are supporting.