Our fees

About our fees

Most of our services are estimated individually for you at a fixed price, so the price we quote is the price you pay. To access our fee guide or to pay an invoice online, click the appropriate link on this page.

Why do you quote each case individually?

We offer every client a fixed rate based on three variables: the complexity of the case, the urgency and the level of engagement required. This means that for straightforward, non-complex, or non-contentious cases, you will pay a lower fee than for those that are complex, contentious or require our urgent attention. We strive to match the number of hours our assessors and consultants work with you, as we believe this is fair and means you get the best service from us.

Do you charge VAT?

VAT is applied to all our fees at the standard rate of 20%. If we provide some health or care equipment, we may be able to facilitate this for you either as VAT exempt or VAT zero-rated, but this will be undertaken as part of our occupational therapist prescription service.

Payment

We accept BACS payments, credit or debit card payments, cash and cheque.

Do you charge for travel?

We charge a fixed travel rate of £33 per hour (exc. VAT) plus 50p per mile for travel, or we may travel using public transport, which may be more cost-effective for you.

Can you act for free (or no cost)?

We can sometimes act on your behalf at no cost to you under Public Funding (formally known as Legal Aid). Our team will always ensure you are aware of your statutory rights to access health or care services, which may be free at the point of contact.

Access our up to date fee guide

We're happy to share our fee guide with you online. Just enter your email address to receive direct access to our most up-to-date fee guide.

Safeguarding Payment Disclaimer for Private Clients and Families

Due to the nature of our work, some services may require a third party to enter into a contract with us and arrange payment. Unless you have legal authority, such as an Enduring Power of Attorney (EPA), a Lasting Power of Attorney (LPA) or Court Appointed Deputyship for Property and Financial Affairs, payment should not come from the client being subject to a mental capacity assessment and should never come from a client's account where they a) cannot consent or b) has not given permission. You may wish to speak with us if you have a shared account, as you will need to understand that you are using your funds to pay us, not the clients. You may be able to justify this payment as a best interest decision under the Mental Capacity Act 2005, but we suggest you take independent legal advice before doing so.

We accept payment from third parties, such as solicitors acting on your behalf. Alternatively, we may agree for third parties (i.e solicitors) to hold our funds on account or invoice you, as we may be acting as an agent on their behalf in some cases. We also accept payment from a concerned party (e.g. a family member) and will provide a receipt for our services, which you may reimburse yourself later.

For lifetime gifting or testamentary capacity assessments, we generally do not accept direct instructions in the absence of a referral from a legal or regulated professional where the person who is instructing us may or will benefit from our intervention.

As part of our due diligence, we may verify with the Office of the Public Guardian (OPG) to confirm whether a Power of Attorney or Court-appointed Deputyship is registered and valid. We are authorised agents and have access to the OPG register as registered health and care professionals, and by engaging with our service, you consent to us making these checks.

If you have any questions, we are always happy to discuss them confidentially. Please call us on 0333 335 6547.

This disclaimer is in place to protect us as the professionals, you as the instructing party and most importantly, the client we are supporting.